We try to deliver all items within 3 to 5 working days (ie excluding Saturdays, Sundays and Bank Holidays), but longer delivery times apply to some items and this will be stated where this applies. We may deliver the items we have agreed to supply at different times. We deliver anywhere in the world but we reserve the right to deliver them only to the address identified with the card or account you have used to pay. For addresses outside the UK, additional postal charges will apply. Our obligation to deliver the items is fulfilled when someone first tries to deliver them at the address you have specified in your order. You must report any errors or damage which are apparent at the time of delivery to the carrier.
Cancellation and Returns
You may cancel your purchase within the cancellation period without having to give any reason, and we will refund the full price of the item (and all VAT but not the delivery charges associated with that item) to the card or account you used to place your order. The cancellation period begins the day after you have received the item concerned and lasts for 10 working days. To cancel, you must notify us by telephone, letter or e-mail. If you do cancel your purchase, you must return the unwanted item to us in the condition you received it along with all labels still attached. Unless the item concerned is one we substituted for the item you ordered, you must return it at your own expense and if you require us to collect it from you we will charge you for the costs involved. You must take reasonable care of the item until it is returned to us, and we may charge you for any damage if you do not.
We may cancel your order for an item at any time before it is delivered to the delivery address if we have made a mistake in the price for that item quoted on this website and a reasonable person would have realised that we had made such a mistake - such as where the price quoted is unusually low and it is not clear from the accompanying message that this was intended. If we cancel your order, we will refund the full price of the item (and all VAT and delivery charges associated with that item) to the card or account you used to place your order, but we do not have any further liability for cancelling.